We've answered some of the most common questions below to make your shopping experience with Marvales simple, convenient, and transparent.
Where is Marvales located?
Marvales operates from the United States. Our business address is:
481 E 18th St, Brooklyn, New York 11226, United States
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United States.
How long does delivery take?
Orders are processed within 1–3 business days (Monday to Friday).
After processing, shipping typically takes 5–7 business days.
Estimated total delivery time: 6–10 business days (Monday to Friday).
Will I receive an order confirmation email?
Yes. Once your order has been placed successfully, you will receive a confirmation email containing your order details.
Do you provide order tracking?
Yes. As soon as your order is shipped, we will send you a shipping confirmation email with your tracking number.
Tracking information is usually available within 24–48 hours after your order has been dispatched.
What is Marvales' Return Policy?
You can find complete information about returns, eligibility requirements, and refund timelines in our Return & Refund Policy.
The policy explains how to request a return and the conditions that must be met for your return to be accepted.
How can I request a return?
To start a return, simply contact our customer support team at:
Email: suppoert@marvales.store
Please include your order number and the reason for your return so we can assist you as quickly as possible.
Are there any items that cannot be returned?
Items marked as Final Sale may not be eligible for return or exchange.
If any product has return restrictions, they will be clearly stated on the product page before you complete your purchase.